Orami would like to inform all our customers that the call center will temporarily close on 1 March, we will resume normal service on 2 March. We apologize for any inconvenience. Thank You×

FAQ

  1. How to order?
  2. Can I cancel my order?

    Yes, you can cancel your order during the first two stages of the ordering process (refer to the picture below). Alternatively, please contact our Customer Service team at 02-106-8222 or Email to: support@orami.co.th to cancel your order.

  3. How can we change our address/phone number after ordering the product?
    Please contact our customer service through phone or email to change the delivery address/phone number.
  4. How to use the coupon code on Orami?
    • Login to the Orami website
    • Select the product you want to purchase
    • Proceed to shopping cart
    • Enter the code in the "Coupon Code" field, then click "Apply Coupon"
    • Check the amount that price has lessen down then click Make a payment" to proceed to the next step.
  5. How do I know if you carry a certain brand?
    You can use the search function, which is available on the top right of the page or go through our brands list by the dropdown navigation for each category.
  6. Can I write a review and recommendation on your website?
    Yes definitely! Your input is highly appreciated and will help us improve our services and products for you.

 

HOW TO ORDER

  1. How do I order?

    After you find a product you like, make a note of the shipping delivery durations and product icon flags.
    Orami has three product types

    In Stock - We have this product in stock at our warehouse and can deliver to you right away within 3-5 in bangkok and 7-14 days upcountry business days
    Pre Order Item - These products need to be ordered first beforehand which can take about 10-15 business days in Bangkok and 14-21 upcountry for delivery; we don't stock these products in our warehouse.
    Delivery By Vendor - Some products are delivered directly from our vendor, it won't go through our delivery service therefore a vendor shipping fee might incur; these products can take 10-15 business days in Bangkok and 14-21 upcountry to deliver.

    Next, go to the checkout and make your payment and final review of your order.

    If you have a mix of these product types in your basket, the delivery time will be the longest one out of the three types. We do not provide partial shipment service within an order.

    ***Remark# For IN-STOCK items which is running a promotion, there might be cases where customer click order repeatedly in the same period of time, causing our inventory system to sync incorrectly and resulting in that item being out of stock and causing a delivery delay for you, Orami will inform our customer as soon as possible so you can choose to wait for that item or not.

  2. How do I register an account on Orami?
    Please click on 'Register', which is located on the top right hand side of the page. You will then be prompted to a new page where you will find 'New Customer' on the left hand side. Fill in your details as requested before clicking 'submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
  3. Is there any registration fee for Orami?
    Registration at Orami is completely free and easy! Any form of charge will only come from purchasing of Orami products.
  4. Do you take orders over the phone?
    For the security and confidentiality of the personal information of our customers, Orami reserves the right not to use customers’ personal information to order via the website. We do apologize for this inconvenience but we are happy to answer your questions and queries, give product recommendations or advice on how to order.

 

Payments

  1. Is my credit card information safe at Orami?
    The company will not store any credit card information on our servers. At Orami, we use systems set in place by banks that have the security protocols set in place to handle safe credit card transactions. We also employ an external payment gateway service from 2C2P, which has been set up to comply with all relevant industry security standards under the Payment Card Industry Data Security Standard (PCIDSS), VISA 3-D Secure protocol, MasterCard SecureCode and JCB J/Secure standards. This ensures that Orami and our customers are protected from e-commerce fraud.
  2. My credit card details are not being accepted. What's wrong?
    Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact Customer Service who will notify the IT department of technical difficulties.
  3. My computer froze while processing payment. How will I know that my payment went through successfully?
    All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again, or Log in and check the order number from the My Account page. Alternatively, please contact our Customer Service team at 02-106-8222 or Email to: support@Orami.co.th to confirm the placement of your order.
  4. Are your prices in Thai Baht (THB)?
    All pricing is in Thai Baht.
  5. Does your prices include taxes?
    All prices are inclusive of taxes.

 

Shipping

  1. When will my order ship?
    Orami deliveries are sent via Premium Courier. The deliveries are made between 9:00 am - 7:00 pm from Monday to Saturday.
  2. How long will it take until I receive my order?
    Types of Product Bangkok Upcountry
    In Stock 3-5 Business Days 7-14 Business Days
    Pre Order or Delivery by Vendor 10-15 Business Days 14-21 Business Days

    For Sangkhlaburi district, islands and provinces including Pattani, Yala, Naradhiwas, Mae Hong Son and Chiang Rai, delivery may take 1-2 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.

  3. How do I track my order?

    When your order ships, you will receive an email with the shipping and tracking information. You can use your tracking number on our website to trace your order. You can also find your tracking number with your order details; Click the "Order Status" button under the My Account" menu after you have logged on.

    Please check with your neighbors or building manager if you have not received your product even though the tracking says that it has been delivered. If the tracking information doesn't show up or shows that the item has been returned to us, please contact us by email or phone. It is possible that we may have the wrong shipping address, the driver may have unsuccessfully attempted to deliver, or the shipping carrier may have misplaced the product.

  4. What happens if I am not at home when my order is being delivered?
    In the process of delivering the product to you, our driver will contact you on the number provided to ensure that you are at the address that you have given to us. If you are not home at the time, do inform someone else in your household to be aware of our delivery so they can sign for the product on your behalf. If the case the delivery address is a condominium, apartment or shop-house, our delivery team can only deliver when there is someone to sign for your package on your behalf. If we are still unable to deliver the product to you or contact you despite our best efforts, the money paid for the product will be returned to you, (For more detail please check our “refund policy”). Undeliverable orders will not be resent and you must place a new order.
  5. Can I have my order shipped to my office?
    We are happy to deliver to your office. If you would like us to do that, please input your office address at checkout. Your office delivery will be made from the 9am to 7pm on weekdays and 9am to 12 noon on weekends.
  6. How much is the shipping fee?

  7. Do you ship outside of Thailand?
    Sorry, shipping is available in Thailand only.
  8. Why is my shipment delayed?

    You must order by 12 p.m. for 3-5 business-days delivery to apply. We try our best to make sure that you receive your order as soon as possible. However, there are some situations beyond our control that can delay your shipment.

    The following orders may result in delayed shipping

    • Incorrect shipping address
    • Incorrect Mobile Phone number
    • Unable to reach you at provided contact number
    • Being absent after courier made an appointment
    • Shipping address does not match billing address
    • Payment delay or issue
    • Courier failure to deliver (e.g. severe weather conditions)

 

Orami Points

  1. About Orami Points and Conditions
    • 1 Orami Points is worth 1 Baht.
    • Orami Points can be used as discount with minimum purchase of 1,500 Baht.
    • Orami Points can be used as discount with the maximum of 150 Points per order.
    • Orami Points cannot be used in conjunction with other promotions/discounts and not exchangeable for cash.
    • Your Orami Points will expire within 6 month after the day you earn them.
  2. How to earn Orami Points
    Sorry for the inconvenience but customers are currently not able to receive Orami Points. We are improving the system on our website. However, customers can use their current Orami Points as discount according to the conditions.

Cancellation and Returns

  1. How do I return my purchase?

    Returns are FREE, fast and easy!
    If you wish to return an item, please contact our customer service and request a return of the product(s) via phone 02-106-8222 or Email support@orami.co.th along with a picture of the product you would like to return.

    If the conditions of the products aligned within our policy

    1. Orami will inform our team to schedule a pick-up from you.
    2. Depending on the situation our delivery staff will return new product or the money paid for the product will be returned to you.

    Note: Please pack your product back into the box your product arrived in. Our team will schedule a pick up of the product within 1-2 days. Our delivery staff will contact you to pick up the product, in the case that you are not available and we will have to reschedule which might take a few extra days. We apologize for the inconvenience this may cause you.

  2. Can I cancel my order?

    If you wish to cancel your order, get in touch with customer service as soon as possible with your order number. You can cancel your order in the first 2 stages of ordering process(picture below). In case of Prepaid orders Refunds will be processed as per our Return policies. Any cashback credits used in the purchase of the order will be credited back to your account within 30-45 days business days according to bank regulations.

  3. How long will it take for my return to be processed?
    Once we receive the item(s), we will process your request within 14 business days. In the case of refund you will receive your money within 30-45 days
  4. When do I receive my refund?

    Once we receive your item(s) and have checked that it is in its original condition, a refund will be initiated immediately. Please allow up to 30-45 business days in accordance to bank regulations to receive your refund from the time we receive your return. Orami will refund your money through Bank Transfer or in store credit, if preferred.

  5. In what conditions am I allowed to return my product?
      1. We accept change / return within 14 business days from the day you receive the product. If it exceeds guarantee period, the company reserves the right to change / return or not.
      2. In order to change/ return the product, customers must notify us and items must be in the same condition as you received it.
      3. Defected and broken Items
      4. Wrong Item Delivered
      5. Expired Items

        BU CATEGORY Guaranteed Minimum Expiry Date
        Mom & Baby Milk Powder 6 months
          UHT 2 months
          Diapers 2 months
          Bath & Baby Care 2 months
          Formula & Baby Food 2 months
             
        Pets Dry Pet Food 2 months
          Wet Pet Food 2 months
             
        Cosmetic Skincare Makeup 8 months
          Skin Care 8 months
             
        Health & Sports Medicine 8 months
          Supplement 8 months
          Condom 8 months
    1. We reserve the rights to check the condition of the returned product from customers before shipping a new one to you.
    2. We reserve the rights to accept or return product in the case that customers are not satisfied, have change of mind about the product due to personal preference, want to change product to a different model or ordered the wrong model.