FAQ

  1. Who is Orami?
    Orami is a modern women’s online companion in South East Asia curated for women to find inspiration, explore new ideas and discover unique products through a social shopping experience. We understand and deliver her a smarter shopping experience, tailored to her needs and interests. Because women want it all. With the best selection of lifestyle products, we guarantee a fun shopping experience, right from the comfort of your home or on the go.
  2. The item I want is out of stock. What now?
    Although we try to maintain a stock level that matches expected demand, highly popular items may sometimes be out of stock. You can fill in your email on the product page and we will send you a notification email when the product is back in stock. Please contact our Customer Service team, who will quickly find a solution for you. Happy and healthy customers are important to us.
  3. Can I place an item on hold for purchase at a later date?
    Sorry, but we do not offer this option. Our goal is to ensure all customers can immediately purchase our great products.
  4. How do I know if you carry a certain brand?
    You can use the search function, which is available on the top right of the page or go through our brands list by the dropdown navigation for each category.
  5. Is there somewhere I can go to view the product prior to purchasing?
    Unfortunately, we do not have a retail store and for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to contact our Customer Service team.

 

How To Order

  1. How do I order?
    Ordering at Orami is very easy.

    After you find a product you like, make a note of the shipping delivery durations and product icon flags.
    Orami has three product types:
    In Stock - We have this product in stock at our warehouse and can deliver to you right away within 1-4 business days
    Pre Order Item - These products need to be ordered first beforehand which can take about 7-10 business days for delivery; we don't stock these products in our warehouse. 
    Delivery By Vendor - Some products are delivered directly from our vendor, it won't go through our delivery service therefore a vendor shipping fee might incur; these products can take 7-14 business days to deliver.

    Next, go to the checkout and make your payment and final review of your order.

    If you have a mix of these product types in your basket, the delivery time will be the longest one out of the three types. We do not provide partial shipment service within an order.

    ***Remark# For IN-STOCK items which is running a promotion, there might be cases where customer click order repeatedly in the same period of time, causing our inventory system to sync incorrectly and resulting in that item being out of stock and causing a delivery delay for you, Orami will inform our customer as soon as possible so you can choose to wait for that item or not.

    howtoorder
  2. How do I register a new account?
    Please click on 'Register', which is located on the top right hand side of the page. You will then be prompted to a new page where you will find 'New Customer' on the left hand side. Fill in your details as requested before clicking 'submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
  3. Is there any registration fee for Orami?
    Registration at Orami is completely free and easy! Any form of charge will only come from purchasing of Orami products.
  4. Do you take orders over the phone?
    For the security and confidentiality of the personal information of our customers, Orami reserves the right not to use customers’ personal information to order via the website. We do apologize for this inconvenience but we are happy to answer your questions and queries, give product recommendations or advice on how to order.

 

Payments

  1. Is my credit card information safe at Orami?
    The company will not store any credit card information on our servers. At Orami, we use systems set in place by banks that have the security protocols set in place to handle safe credit card transactions. We also employ an external payment gateway service from 2C2P, which has been set up to comply with all relevant industry security standards under the Payment Card Industry Data Security Standard (PCIDSS), VISA 3-D Secure protocol, MasterCard SecureCode and JCB J/Secure standards. This ensures that Orami and our customers are protected from e-commerce fraud.
  2. My credit card details are not being accepted. What's wrong?
    Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact Customer Service who will notify the IT department of technical difficulties.
  3. My computer froze while processing payment. How will I know that my payment went through successfully?
    All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again, or Log in and check the order number from the My Account page. Alternatively, please contact our Customer Service team at 02-106-8222 or Email to: support@orami.co.th to confirm the placement of your order.
  4. How many payment methods does Orami have?
    At Orami, we provide customers the ability to pay using the following facilities:
    • Credit card and Debit card
    • Bank Branch Payment and Counter Service Payment - The steps for 123 Payment can be found here.
    • Line Pay  - The steps for LINE pay can be found here
    • PayPal
    • Cash on delivery (except smartphones and dropship products delivered directly by Vendor or order which is THB 7,800.- or above.)
  5. Are your prices in Thai Baht (THB)?
    All pricing is in Thai Baht.
  6. Does your prices include taxes?
    All prices are inclusive of taxes.

 

Shipping

  1. When will my order ship?
    Orami deliveries are sent via Premium Courier. The deliveries are made between 9:00 am - 7:00 pm. Currently, we deliver from Monday to Saturday.
  2. How long will it take until I receive my order?
    If your product is Pre-Order or Delivery by Vendor, the delivery time to customers is dependent on the delivery time from each individual vendor. If your product is In-Stock, you will receive your order within 1-4 business days.

    Types of ProductsBangkokUpcountry
    In Stock 1-4 Business Days
    Pre Order or Delivery by Vendor 7-10 Business Day
    Mixed Orders


    * For Sangkhlaburi district, islands and provinces including Pattani, Yala, Naradhiwas, Mae Hong Son and Chiang Rai, delivery may take 1-2 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.
  3. How do I track my order?
    When your order ships, you will receive an email with the shipping and tracking information. You can use your tracking number on our website to trace your order. You can also find your tracking number with your order details; Click the "Order Status" button under the "My Account" menu after you have logged on.

    Please check with your neighbors or building manager if you have not received your product even though the tracking says that it has been delivered. If the tracking information doesn't show up or shows that the item has been returned to us, please contact us by email or phone. It is possible that we may have the wrong shipping address, the driver may have unsuccessfully attempted to deliver, or the shipping carrier may have misplaced the product.



  4. What happens if I am not at home when my order is being delivered?
    In the process of delivering the product to you, our driver will contact you on the number provided to ensure that you are at the address that you have given to us. If you are not home at the time, do inform someone else in your household to be aware of our delivery so they can sign for the product on your behalf. If the case the delivery address is a condominium, apartment or shop-house, our delivery team can only deliver when there is someone to sign for your package on your behalf. If we are still unable to deliver the product to you or contact you despite our best efforts, the money paid for the product will be returned to you, (For more detail please check our “refund policy”). Undeliverable orders will not be resent and you must place a new order.
  5. Can I have my order shipped to my office?
    We are happy to delivery to your office. If you would like us to do that, please input your office address at checkout. Your office delivery will be made from the 9am to 7pm on weekdays and 9am to 12 noon on weekends.
  6. How much is the shipping fee?
    Free Delivery anywhere in Bangkok with the minimun purchase of 1,000 Baht order
    • In Bangkok: ฿100 flat fee for shipping under 500 baht orders, ฿50 flat fee for shipping between 500 to 1,000 Baht orders
    • Nationwide: ฿200 flat fee for shipping nationwide outside Bangkok under 500 Baht orders, ฿100 flat fee for shipping over 500 Baht orders
  7. Do you ship outside of Thailand?
    Sorry, we currently do not ship outside of Thailand.
  8. Why is my shipment delayed?
    You must order by 4 p.m. for 1-4-business-days delivery to apply. We try our best to make sure that you receive your order as soon as possible, however, there are some situations beyond our control that can delay your shipment.
    The following orders may result in delayed shipping:
    • Incorrect shipping address
    • Incorrect Mobile Phone number
    • Unable to reach you at provided contact number
    • Being absent after courier made an appointment
    • Shipping address does not match billing address
    • Payment delay or issue
    • Courier failure to deliver (e.g. severe weather conditions)

 

Reward Points

  1. 1% Cash-back policy
    A 1% cash back means that for every purchase made, you will receive 1% cash-back, which will be stored in your Orami account. You can then use this credit as a discount on your next purchase.
  2. How do I get points for referring a friend?
    There are many ways where you can get ฿100 by referring a friend at Orami
    • You can share your unique link which can be found in My Accounts straight to your Facebook or Twitter page. You can also email this link straight to your friends.
    • Once your friends have clicked on the link and have made a purchase on Orami, you will automatically be credited with ฿100 in your account in the form of credits.
  3. Can I apply a coupon code with Reward Points together?
    No, you cannot use Reward Points and a coupon code discount together in the same order.
  4. There is a maximum limit for using Reward Points?
    Yes, the maximum amount of points you can use in a single order is 500.
  5. Reward Points Terms & Conditions
    Each time you shop on our website, you will earn Reward Points on your purchases. The Reward Points will be accumulated each time you purchase the products on our website and it will be expired within 6 months from your purchasing date.

    For example, if you earn 20 points on January from your first purchase and another 30 points on March, your Reward Point balance is 50 points. On July, your balance will be deducted to 30 points because 20 points on January are already expired. In case you have not used your point within September, you point balance will become 0 as your points earned previously on March are expired.

    For your own interest, please kindly redeem your Reward Points in the available period of time.

 

Autoship

  1. Autoship a product and receive it regularly!

    Fast and easy, autoship an order will give you full control over when and how many times you want it delivered. Just place your order once and our system will do the rest. What’s more, you can get the best value price by autoshipping the longer the frequency.





    Orami guarantees pick and packing priority on autoship orders and have it delivered to your doorstep on time with Free Shipping. We will send you a reminder when your upcoming order is due so you will never miss an order.

  2. Autoship Terms and Conditions
    1. You may autoship products only for which Orami has enabled for autoship
    2. Please check the conditions of each autoship plan as not all products will have the same frequencies and options
    3. Coupon and Reward Points cannot be used with a cart that has Autoship items
    4. Products that have different autoship plans in the same basket will recur independently and billed separately
    5. You may cancel a autoship at any point in time before the next payment is due. In turn, a autoship can be reactivated at any time
    6. Autoship Plans are only valid in the time period mentioned and are subject to end without prior notice
    7. Free Shipping is applied to all Autoship orders
    8. Payment and order reminders are sent 2 days prior to billing
    9. Autoship can only be paid by Credit Card, all other methods of payment are not applicable

 

Cancellation and Returns

  1. How do I return my purchase?
    Returns are FREE, fast and easy!
    If you wish to return an item, please contact our customer care and request a return of the product(s) via phone 02-106-8222 or Email support@orami.co.th. If the conditions of the returned product aligned within our return policy, please fill in the Returns Slip you received with your shipment, enclose the invoice in the package then send it back to us in its original packaging. Please send the product back to Orami at any Thailand Post location nearby your premise under domestic registered mail service.

    NOTE: Sorry for any inconveniences may cause you, return shipments are not eligible for scheduled pick-ups by Orami.

    Our address is:
    Acommerce Co.,Ltd
    10/9 Moo16 Bangkaew,
    BangPhli,
    Samutprakan 10540

    Orami will absorb the incurred shipping costs in this registered returns back to you on the refund process. We ask that you keep the receipt/slip of this shipping cost issued by the post office as an evidence. And please send your receipt/slip back to Customer Care by submitting a photo file to the email support@orami.co.th
  2. Can I cancel my order?
    If you wish to cancel your order, get in touch with customer service as soon as possible with your order number. If your order has been dispatched, please do not accept delivery and contact customer service. In case of Prepaid orders Refunds will be processed as per our Return policies. Any cashback credits used in the purchase of the order will be credited back to your account.
  3. Packing your return
    We suggest that you use the boxes that the products arrived in. Simply apply the shipping label acquired through the online return process or from our Customer Service team. Please put the return label to your box/package and drop it off at any Thailand Post location. NOTE: Return shipments are not eligible for scheduled pick-ups by Orami. Please contact us with any questions or concerns at 02-106-8222 or send an e-mail to support@orami.co.th
  4. How long will it take for my return to be processed?
    Once we receive the item(s), we will process your request within 14 business days.
  5. When do I receive my refund?
    Once we receive your item(s) and have checked that it is in its original condition, a refund will be initiated immediately. Please allow up to 30-45 business days in accodrance to bank regulations to receive your refund from the time we receive your return. Orami will refund your money through Bank Transfer or in store credit, if preferred.
  6. What are the shipping charges if I return my purchased items?
    The shipping costs will vary according to your location and method of postage you choose. Please make sure to ship back to us via Thailand post by registered mail and we will refund the shipping fees after receiving the product.
  7. What if my item has a defect?
    Our Quality Control department tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please contact our customer service center and send in pictures of your defected items by email to support@orami.co.th. We will process for replacement or full refund upon receiving your request.